Help centre
Frequently asked questions
Here are the essentials. You will receive full directions and access details with your booking.
Still unsure? Our team will be happy to help. See all frequently asked questionsWill anyone else use the field during my session?
No. Your booking gives you private use of your chosen field for the whole of your session, so there are no other dogs or people to manage.
How secure are the fields?
Every field is fully enclosed with six-foot secure fencing and a coded gate. Each field listing shows its fencing, acreage and facilities so you can pick the one that suits your dog.
How do I enter the field?
We email your gate code before your session, along with directions and parking details. Just arrive, let yourself in and close the gate behind you.
Can I change or cancel my booking?
Yes. You can cancel or move a session from your account up to the notice period for that field, and the full amount goes back to your wallet as credit to use on a future booking.
How many dogs can I bring?
You can bring the dogs in your household on one booking. Add each dog to your account so we know who is visiting, and check the field listing for its maximum number of dogs.
Can I book the same slot every week?
Yes. As well as single sessions you can book several dates at once, mix different fields in one basket, or set up a repeating slot such as every Tuesday morning.
What happens if I arrive late?
Your session runs to the time you booked, so please arrive promptly and leave on time. There is a changeover gap between bookings so you will never meet the next visitor.
Are the fields open all year?
Yes, we are open 365 days a year. Session times follow daylight hours, so the slots you can book change with the seasons.